Agent Specific Callbacks

In most campaigns, if an agent is connected to a number and that person requests a callback at a later time or date, it is preferable to give the original agent the call back when it is dialed.

This is particularly true of outbound sales campaigns where agents are paid a commission for each successfully completed transaction or sale.

Our 'outbound blending' function means that as one campaign runs down and agents are switched to other campaigns, any callbacks left over from the first campaign will still be made and handed to the appropriate agent, so customers will always get the callbacks that they requested.