Call Recording

Our call recording system will allow you to record all calls in a campaign automatically, or alternatively you can give agents the option to start recording a call at the relevant point in the call.

Call recordings are accessed via our web based reporting suite, where calls can be downloaded to your desktop or just listened to.

Calls can be searched for using criteria including agent name, telephone number dialed, call outcome, and date, and in addition within each campaign you can add upto 6 custom tags to search your calls on, for example contact name or address fields.

Our web based reports are linked to the call recordings, so as you drill down into reports on agent activity and call outcomes, the associated recordings can be easily retrieved.