IVR

The IVR system can be used to queue your inbound calls and route them to the most appropriate agent. The platform can be configured to route all calls to IVR or selectively route calls to IVR or live agents using hunt group logic. This routing can also incorporate skills based routing logic. Inbound callers can be given a wide range of options such as switch to a live agent, application interaction using DTMF digits, or request outbound call-back.