Power Dialler Mode

Power dialing is also refferred to as Progressive dialing. This mode is a step up the automation scale from Preview dialing but not as aggressive as Predictive dialing.

When running in power dialler mode, as soon as an agent has finished a call and wrapped up, another call will be initiated for that particular agent. This means that at any one time you are only making calls for your agents on a 1:1 line:agent basis.

This means that you maximise agent productivity with no chance of making a silent call.

Power dialing would be used when you are running a campaign with a lower number of agents, or alternatively on business to business campaigns, where live connect rates are likely to be higher than on business to consumer campaigns and therefore there is no need to dial as aggressively.