Perdial offers a fully flexible solution that does not tie an agent to the office.
This means that your agents can work from home. All that is needed is the internet and a standard telephone line. Agents are connected to the system via a telephone call made automatically from the dialer over the PSTN network. This means that they will not be running up any charges on their own telephone line.
Once they are connected, the agent will be able to click a button on their computer that says "Start Taking Calls" and the dialer will then begin connecting calls to them.
Home working agents are a cost effective way to get the most out of a contact centre allowing part time and full time workers more flexibility. Useing the Perdial Hosted Contact Centre solution, you can do this with only a positive impact on your business.