Preview Dialler Mode

Preview dialing can be used in various environments, typically in low volume campaigns, business to business, blended inbound and outbound, or in circumstances when the agent needs to review information of the contact prior to them being called.

Preview dialing allows the agent screen to be popped with details before the call is made, allowing the agent to decide whether or not they wish to make the call. If the agent decides not to make the call, the number is sent back to the database and the agent is presented with another call.

This mode can be configured to give the agent a rest time or "breather" between calls, giving agents a specified time to make notes or carry out administrative tasks between calls, and the length of time that the screen is popped prior to the call being made is also configurable.