Reporting

One of the main reasons for using a dialler or ACD in your organisation is to improve productivity, and without adequate reporting this is very difficult to measure.

Our reporting suite consists of two parts - a graphical desktop display showing what is happening in your campaign in real time, and a comprehensive selection of web based reports that run seconds behind real time.

Our web based reports are linked to our call recording solution, which means that as you drill down through a report, for example sales for a specifc agent within a specific campaign, with one click all of the assoicated call recordings are displayed. From there they can be listened to or downloaded to your local machine for storage.

State viewer shows not only how many agents you have logged into your campaign and what they are doing, but also gives you an overview of how your data is performing.

Our web based reporting includes reports on:

• Agent logins
• Talk, wait and wrap times
• Call outcomes
• Switch outcomes
• Call recordings
• and importanly includes a report showing you how much your campaign has cost to date.